Faq's

Hi Everyone,
Welcome to the Card Empire FAQ section. If you don't see the answer to the question you have below, please fill out the Enquiry Form.
If it's useful to more people, we'll add it to this list.
  1. I'd like to sell or trade in my cards. what should I do?

    The best thing to do is to make a list of the cards you have. At the moment we only need the rarer cards.
    If you have common cards as well, it's usually best just to count how many you have from each set and let us know.

    If you list the rarer cards in this format:
    Card Set - Card Title - Card Rarity - Card Number

    so for Yugioh cards it would be:-
    Duelist Revolution - Ally of Justice - Secret Rare - DREV-EN092

    and for Pokemon cards it would be:-
    Pokemon Triumphant - Aggron - Holo Rare card - 1/102

    Then we can get back to you quickly with what we can offer for the cards. Please DO NOT list common cards individually, we usually only accept commons when they come as part of a collection. and I don't want you to waste your time listing cards we cannot accept.

    Also Please Note: Card Empire DO NOT accept counterfeit cards of any kind. If the cards we receive are counterfeit we will inform you and offer to dispose of them.
    Card Empire DO NOT Buy, Sell or Trade counterfeit cards.

    Send your cards list to trade-in@cardempire.co.uk.
    ------

  2. How much do you pay for the cards you buy, and what condition do you accept?

    We use the completed auctions on eBay as an up-to date guide for the latest pricing for the cards we buy.
    We usually pay 50% - 60% of the selling price if it's something we need, or less if it's something we are
    well stocked on, regardless of the prices on this or any other website. We just don't want you taking time
    and effort listing cards with an unreal expectation of what your cards are actually worth.

    Here's how we price your cards
    1) Got to Ebay.co.uk
    2) Type the card code number into the search bar (TDGS-EN000 etc.) and hit enter.
    You'll see your card with a price next to it.
    3) Under 'Item Location' click on 'Worldwide'
    4) Under 'Show Only' click on 'Completed Listings'
    5) Then top right you'll see a 'Sort' dropdown menu. Click on it and select 'Price: Lowest first'
    6) This is the price your card has sold for recently. We usually pay 60% of that price.

    You may make more money selling the cards yourself. Don't forget the hours or days it'll take to create the ebay listings, then the 15p-50p per card it'll cost to list them. Then the cost of picking, packing and sending the item, plus your time to do all the above. Then there are the finishing fees, and PayPal fees too. If you list and sell your card at £1.00, your total fees will be 45p, plus postage if it sells first time. The hidden cost of ebay is the cost to re-list the cards which usually eats into the extra you may make on odd items.

    Also a quick note about Yugioh foil cards (Super Rares and Secret Rares)
    Foil cards that come in Starter Decks or Collector Tins or Hidden Arsenal packs (the card code usually starts with HA, SD or CT) have a much lower value than rares that come from packs, as technically they are common. There's one or more in every pack.
    If a lot of the cards you have are from starter decks or tins the offer will be a lot lower then for rarer cards, even though they are sometimes listed as the same rarity.

    We accept cards that are as-new, and we now accept cards that have light wear. If you have played with
    the cards then they are worth about 10% - 50% of the value of new cards, depending on it's condition.
    If you have played with the card, and it has light wear, we need you to mark the card as 'used'
    when listing the cards. Light wear means scuffs on the back of the card.
    We CANNOT accept cards that have creases, folds or are damaged in any other way. Please check the condition of your cards
    carefully, as if cards are received in poor condition, then you will be responsible for the cost of return postage.

    Also Please Note: Card Empire DO NOT accept counterfeit cards of any kind.
    If the cards we receive are counterfeit we will inform you and offer to dispose of them.
    Card Empire DO NOT Buy, Sell or Trade counterfeit cards.

  3. The real cost of selling..

    Hi Everyone!
    I've just had a customer offer me some of his cards, and using my own calculations against me :) he valued them at the recent finishing prices on ebay. His calculations included the price he would sell them including the FREE POSTAGE that eBay like you to use (as they then earn 10% of your postage costs too.)
    He had 94 cards, some multiples, but 74 different cards in the offering. The ebay finishing prices valued them at £120.00, so he felt that between £60 and £70 was a fair price. Sounds good so far?

    I sat down and had a look,
    1) The free postage element of the cards value totalled 94 x 53p (second class post) totalling £49.82. That's how much you'd have to pay to send the cards out.
    2) Then there's ebay fees - 74 listings @ 10p per listing (£7.40), plus 10% of the finishing price (£12.00) That's £19.40.
    3) Then there are PayPal fees. These are the biggest hidden cost for selling low value items on ebay. The cost amounts to about 30p PER ITEM when sold individually. So that's £27.98 for his cards.
    4) Total all these fees together and you have £97.20

    So on a sale of £120.00, you would receive £20.80 out of the £120.00.

    Then there's your time:-
    To create 74 listings, scan the cards and upload them all to ebay. Let's say you are a computer genius. This would probably take about 2 hours in total.

    Then there's the time for 'handling'. No-one want to pay for this so you'll have to include this in your free postage :) To pick, pack and send the cards, It'll take about 3 mins per item to deal with the emails, send out invoices, wait for payment and print the invoice. So that's about 4 hours work.

    Plus you'll have to go to the post office about 5 times which takes maybe another 2 hours in total.

    Then there are a couple of extra costs:-

    1) Your invoice and ink (let's say the paper and ink are 1p each I think that's fair) - 94p
    2) Packing - For a top loader to stop the card getting damaged in transit plus a cheap envelope - let's say 10p per card so that's another £9.40.
    3) Returns and lost items - out of 94 items you'll have a customer who returned it and wants a refund, and a customer who's item was lost in the post. Let's call that £2.00 in losses

    So from £120.00 total received for your 94 cards you'll end up with - £8.36.
    You'll have to work for 8+ hours - that's £0.98 per hour.

    Now you can nit-pick about the maths but this even if things were 4 times better you'd still not achieve a reasonable return, and this assumes everything sells first time and DOES NOT even include the cost of the cards in the first place!

    My biggest revelation from all this is EVERY item sold on ebay for 99p with Free Postage costs the seller at least £1.10 to sell.
    They are giving you the card for free and paying for selling it too!

  4. How can I find the Manchester Store Address and what are the Opening Times?

    The Manchester Store is inside the world famous Afflecks Palace, now just known as Afflecks.
    The Address is:-
    Card Empire
    2nd Floor, Afflecks
    52 Church Street,
    Northern Quarter,
    Manchester, M4 1PW
    If you want to find the shop quickly, the best thing to do is go through the Tib Street entrance and go up the stairs or use the lift and you'll come out right next to the store.
    Opening Times are
    10.30 am to 6.00 pm Monday to Friday
    10.00 am to 6.00 pm Saturday
    11.00 am to 5.00 pm Sunday (We are ONLY open on Sundays in November and December)

  5. How can I find the Stockport Store Address and what are the Opening Times?

    Card Empire
    Stall 17,
    Stockport Market Hall
    Stockport
    SK1 1ES

    TUESDAY 9.00-4.30
    THURSDAY 9.00-4.30
    FRIDAY 9.00-4.30
    SATURDAY 9.00-4.30

  6. How much is postage/shipping for my order?

    In the UK.
    Just put the items you want in your basket and the postage is displayed.

    Outside the UK
    Just put the items you want in the basket, click on 'View Basket' and change the 'Delivery Destination' to your country.
    Click 'Recalculate' and the correct postage will show up for your destination.

    If you are purchasing multiple heavier items (like boxes and folders) then sometimes the website over-estimates the postage.
    We will always get in touch and advise you of the revised postage/shipping before charging your card.

    If you are ever unsure or would like to confirm the postage for any order, just e-mail or fill out the CONTACT page on the website.

  7. Are your cards well packed?

    Each rare/foil card is shipped in it's own sleeve. Up to 25 common cards are put into a single larger sleeve
    for protection. then each order is placed in another sleeve, with a plastic top loader to protect the cards en route.
    For smaller orders, the order is then placed inside the invoice, and then sent in a bubble envelope.
    For larger orders, cards are packed in a similar way and sent in suitable sized boxed.
    We have never had any cards damaged in the post.

    Hope that clears up any points for everyone.

  8. Why Don't You Offer FREE Postage?

    FREE Postage is the most expensive way to send cards to you. Here's why:-
    Firstly, there's no such thing as FREE postage, people offering free postage are just including postage in the price.
    If we were to offer 'free' postage on all items, we'd have to add the cost of posting each item individually. So each single card at 10p would have to be 85p including postage. That's far too expensive.
    Other websites have a minimum order of £7.50 or more. We didnt want to exclude customers who wanted to make smaller orders.
    Our Postage charge in the UK is 95p. This covers actual postage costs, packaging and handling etc.
    If your order value is over £25, then the item has to go by Recorded Delivery, which adds an extra £1.10.
    If your order value is over £50, then the order has to go by Special Delivery,or on heavier orders by Parcel Post Insured which adds £5.00.
    We've worked really hard to make sure that the price you pay for postage is as close as it can be to the actual cost of posting the items.
    This also means we can keep our prices even lower, and still offer the same great service.
    Sometimes, if you are ordering multiple heavier items, the postage quote may be a little high. We always refund any excess on orders like these.

  9. What condition are the 'used' cards on the site?

    The used cards on the site are all ones that have been traded in from collections. We quality check the cards, and we remove any with bad damage (creases, folds, tears etc). The used cards we sell usually have either light scuffs on the back, or sometimes a light whitening around the edges. There's no nasty surprises here. Sometimes the cards traded in have not been played with, and are in a similar condition to the new cards.
    We have a very special rule with the new and used cards.
    Cards sold as new are pack pulled by us.
    Cards traded in are always sold as used. (even if they are near mint/mint)

    Also Please Note: Card Empire DO NOT accept counterfeit cards of any kind.
    Card Empire DO NOT Buy, Sell or Trade counterfeit cards.

  10. I live outside the U.K. How do I find the correct postage for my order?

    To get the correct postage to your country just :-

    1) Put the items in the basket
    2) Click on 'View Basket' - top right of the page
    3) Click on the 'Delivery Destination' drop-down box and change the country from 'United Kingdom' to your country.
    4) Click 'Recalculate' button

    ..and the website will work out the correct postage to your country

    Sometimes when you are ordering multiple heavy items the website can over quote slightly :)
    If you want a quick postage quote just copy the 'view basket' page, paste it into an email and send it to sales@cardempire.co.uk

    we can check your order and give you an exact quotation.

    We do not make a profit on your postage. we'll always refund the cost if its too much, even if you don't ask! :)

  11. How long will my order take to arrive?

    In the U.K.
    Orders are sent by Second Class Post in the UK, which usually takes 2-3 working days to arrive.

    Europe
    Orders usually take 7-10 working days to arrive.

    Rest of the World
    Orders Usually take 7-10 days to arrive, but can take up to 28 days.

  12. How do I know your cards are genuine and not fake?

    We DO NOT buy, sell or trade counterfeit cards or counterfeit or bootleg product of any kind. Everything on this site is 100% genuine.
    New product is purchased from Manufacturer approved and appointed wholesalers, or from the Manufacturer themselves.
    Used product goes through a rigorous appraisal process. We have on more then one occasion identified and disposed of counterfeit product that was offered as genuine.
    We offer a no-quibble 100% money back guarantee on all our products.
    You can buy with confidence knowing the items you receive are the real thing.

  13. I'd like to send my order to a different address than the address of the person paying for the order (My work address, a friends address etc.) Is that OK?

    For new customers we have to send the order to the cardholder address. This is to protect you and us from credit card and postal fraud, and is a requirement of your credit/debit card company or Paypal.

    Once we have sent an order to the cardholder address we can then send subsequent orders to an alternate address, but we may require proof of delivery adding to your order (Recorded, Special Delivery, International Signed For) just in case, even if it's not usually a requirement with the order you've placed.

    As usual, we don't profit from any postal fees, we just want to make sure that we are protecting you, and ourselves.

    I hope you understand.

  14. I see the picture is of an open box. Are The boxes you sell sealed?

    The images we receive from the manufacturers prior to release are sometimes of an open box.
    Dont worry, all the boxes we sell are factory sealed and are untouched by human hand :)

  15. What is a FACTORY SEALED box? Aren't all boxes the same?

    In short, no.
    All boxes of Yugioh and Pokemon come with a plastic seal which has the companies' logo on it. If you are buying a box from a company or individual without a FACTORY seal then this might not be the contents the manufacturer expected. This happens where unscrupulous sellers (particularly on auction sites) open boxes, find the packs with the best cards then sell the rest off cheaply. If you are offered 24 packs for less than the price of a box, or sellers have more than 24 packs on offer for Yu-Gi-Oh or 36 packs for Pokemon or Magic the Gathering stop and ask yourself why would they open more than one box at a time? and why are the packs cheaper when they are loose? Hopefully then you'll make an informed choice and get the best cards in your purchase.

  16. I'm interested in the pre-ordering. I was wondering if you have to pay the full pre-order amount straight away or can you pay it in part payments?

    If you are paying by credit or debit card, the amount is debited from your card as the order is despatched, so it would be debited on the day before the product release date.

    If you are paying by Paypal then the amount would be debited as you make the purchase on the website.

    If you want to make a staged payment by Paypal, that's no problem. Just let me know which items you want to pre-order, and how you want to break down the payments.

    We sometimes have customers who pay by credit or debit card who want the whole payment or part of the payment taken out in advance so it's not such a big 'shock' when the whole amount is due. That's no problem either, just let me know what you would like to do.

    You can cancel your pre-order at any time prior to release, and if you have made any payments by Paypal, credit or debit card, these would be refunded in full as well.

  17. What is the difference with rarity of Yugioh cards?

    Guide to Yu-Gi-Oh! Card Rarity.

    Yu-Gi-Oh! player and collectors should know the different rarities for the cards. Here is a quick list:

    Common: Common cards have no special quirks to them. No holofoil, no fancy lettering, just your standard card. They also come in three flavors (note that there is no visual way to determine if a Common is under any of the below rarities).

    Normal Common: Your standard common card, and the easiest to find.

    Short Print Common: As the name suggests, these common cards are printed in short supply, and while more common than the other rarities, they aren't as common as your typical commons..

    Super Short Print Common: Much rarer than the Short Print commons, but more rare than the other rarities.

    Rare: Rare cards are regular Common cards with their names printed in silver foil. These are the most common rarity of card to find next to Common cards.

    Super Rare: Super Rare cards have the card art printed in a holographic foil.

    Ultra Rare: Ultra Rare cards are a combination of Super and normal Rare cards, with foild lettering and holofoil art, except that the name is printed in gold foil instead of silver.

    Secret Rare: Secret Rares (also known as Promo Rares) are the same as the Ultra Rare cards, except that the foil on the name is holographic silver, while the holofoil art is polarized, giving a cross-hatched look to it.

    Ultimate Rare: Similar to the Ultra Rares, except that both the art, borders, and card 'buttons' (depicting the card type and, with monsters, their level) are embossed in a relief effect. These cards are generally reprints of Super and Ultra (and in the English game, normal Rare) cards of the recent sets, within those recent sets (meaning that you can sometimes get an Ultra Rare card and its Ultimate Rare counterpart in the same set). Be careful with these cards, as their unique printing also makes them thinner and flimsier than normal cards.

    Parallel Rare: Simply an Ultra Rare card with the same polarizing effect of a Secret Rare over the ENTIRE card. These cards are the trickiest to find, as they're only printed as certain promos, and their appearance can also be mistaken as being fake.

    Ghost Rare: Ghost Rare is a new rarity introduced in the TCG version of Tactical Evolution. It appears to have a very shiny silver lettering, much like a Secret Rare, with some colors removed from the card image, and the entire card appears to be holographic. The overall effect of these changes is a pale, "Ghost-like" appearance to the card art, especially when scanned.

    Gold Ultra Rare: Gold Ultra Rare is a new type of rarity introduced in the Gold Series. It has gold lettering and a holographic foil image like an Ultra Rare, but also has a holographic gold image border, lore text border, and card border. On Monster Cards, the Level Stars are embossed in gold foil, similar to what is found on Ultimate Rares.

  18. I am seriously considering purchasing some Pokemon booster packs from you, but I have one query. Do you check the booster packs/weigh them for rare cards? Because I don't want to purchase some to find out I have no chance of finding rares. I am sorry if I sound confrontational, but this is important to me.

    This is a really good question we received by e-mail. It always makes me wonder when I see packs of cards selling for less than they cost on auction sites, as they must have been 'scaled' or 'picked'
    Our answer is simple. No we dont 'pick' the packs before we sell them, as I'm wholly against that practice. We have a lot of customers who buy packs on a regular basis from us, which hopefully shows we run our business ethically.
    With the addition of reverse holo's in each pack, I think that has 'foiled' (pun intended) the pickers from raiding premium packs from local shops.

    I even take great delight in shuffling the packs when I open a box, as some people used to try and count the packs, and when we attend shows, anyone caught rubbing the packs is told in no uncertain terms that packs they pick in this way are £10 per pack. They usually put them back :)
    I just want to make sure that the person buying the last pack has the same chance as the first. I hope that clears up an important point for everyone.

    And my favourite story about this is a customer who bought the 21st pack out of a box of 24 packs of Extreme Victory from the Card Empire stand at the Telford Show in February pulled the 'Tour Guide from the Underworld' card, with a value of over £100.00. I love it when customers pull great cards. They do too! :)

  19. I can't put items in my basket on the site.

    Firstly, try pressing CTRL and F5 together. That will clear your cache. If that doesn't work you may not have javascript enabled on your computer. Javascript is used on a lot of websites. It's not invasive, and doesn't collect any information.
    Here's what to do:-

    Microsoft Internet Explorer 6.x, 7.x and 8.x (Windows)
    1. Select Internet Options from the Tools menu.
    2. Click the Security tab.
    3. Click 'Custom level' in Security level for this zone.
    4. Scroll down to Scripting, near the bottom of the list.
    5. Under Active scripting, choose Enable.
    6. Click OK to leave Security Settings. Click OK to leave Internet Options.
    7. Close your browser and re-open it again

    Mozilla Firefox 3.x (Windows)
    1. Select 'Options' from the Tools drop-down menu.
    2. Select the Content section from the options at the top of the pop-up page.
    3. Check the 'Block pop-up windows,' 'Load images automatically,' and 'Enable JavaScript' boxes.
    4. Click OK.
    5. Close your browser and re-open it again

    Safari 3.x (Macintosh)
    1. Select Preferences� from the Safari drop-down menu.
    2. Select the Security section from the options at the top of the pop-up page.
    3. Under 'Web Content,' check the 'Enable plug-ins,' 'Enable Java' and 'Enable JavaScript' boxes.
    4. Close the Security window.
    5. Close your browser and re-open it again

    If none of this works you can either:-
    a) Bang your head on the desk or swear at your computer
    b) e-mail sales@cardempire.co.uk or call 0161-427-1867 and we'll do our best to help you out.

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