Faq's
If it's useful to more people, we'll add it to this list.
- How much do you pay for the cards you buy, and what condition do you accept?
I use the completed auctions on ebay as an up-to date guide for the lastest pricing for the cards I buy.
If you sell a card on ebay then you will recieve 80% of the sale after fees.(Assuming it sells first time.)
Some cards can take weeks or months to sell and it could end up costing you more to list and sell the
item than you receive (believe me, I know)
I usually pay 60% of the selling price if it's something I need, or less if it's something I'm well stocked on,
regardless of the prices on the Card Empire website, or people's BUY IT NOW prices on other sites.
I just dont want you taking time and effort listing cards with an unreal expectation of what your cards
are actually worth. Get researching! :)
Now, I cant stress this enough. I ONLY BUY CARDS THAT ARE AS-NEW.
If you have played with the card, even in a protective sleeve then I will not be interested. Every card that has
been played with has damage or wear, however minor. If your card has a scratch, scuff, dink, crease or mark
of any kind I cannot accept it. It's that simple. Please check the condition of your card carefully, as if cards are received
in anything but AS-NEW condition, then you will be responsible for the cost of return postage. - I'd like to sell or trade in my cards. what should I do?
The best thing to do is to make a list of the cards you have. At the moment we only need the rarer cards.
We can ONLY accept cards that are MINT and have NEVER been played with.
No chips, dinks, scratches or marks of any kind on the card.
If you list the cards in this format:
Card Set - Card Title - Card Rarity - Card Number
so for Yugioh cards it would be:-
Duelist Revolution - Ally of Justice - Secret Rare - DREV-EN092
and for Pokemon cards it would be:-
Pokemon Triumphant - Aggron - Holo Rare card - 1/102
Then we can get back to you quickly with what we can offer for the cards. Please DO NOT list common cards, as we cannot accept them at present, and I dont want you to waste your time listing cards we cannot accept.
Send your cards list to trade-in@cardempire.co.uk.
------ - I see the picture is of an open box. Are The boxes you sell sealed?
The images we receive from the manufacturers prior to release are sometimes of an open box.
Dont worry, all the boxes we sell are factory sealed and are untouched by human hand :) - I'm interested in the pre-ordering. I was wondering if you have to pay the full pre-order amount straight away or can you pay it in part payments?
If you are paying by credit or debit card, the amount is debited from your card as the order is despatched, so it would be debited on the day before the product release date.
If you are paying by Paypal then the amount would be debited as you make the purchase on the website.
If you want to make a staged payment by Paypal, that's no problem. Just let me know which items you want to pre-order, and how you want to break down the payments.
We sometimes have customers who pay by credit or debit card who want the whole payment or part of the payment taken out in advance so it's not such a big 'shock' when the whole amount is due. That's no problem either, just let me know what you would like to do.
You can cancel your pre-order at any time prior to release, and if you have made any payments by Paypal, credit or debit card, these would be refunded in full as well. - Why Don't You Offer FREE Postage?
FREE Postage is the most expensive way to send cards to you. Here's why:-
Firstly, there's no such thing as FREE postage, people offering free postage are just including postage in the price.
If we were to offer 'free' postage on all items, we'd have to add the cost of posting each item individually. So each single card at 10p would have to be 85p including postage. That's far too expensive.
Other websites have a minimum order of £7.50 or more. We didnt want to exclude customers who wanted to make smaller orders.
Our Postage charge in the UK is 75p. This covers actual postage costs, packaging and handling, costs such as petrol, staff etc. Each card is then an extra penny. It's that simple.
If your order value is over £20, then the item has to go by Recorded Delivery, which adds an extra 75p.
If your order value is over £50, then the order has to go by Special Delivery,or on heavier orders by Parcel Post Insured which adds £4.00.
We've worked really hard to make sure that the price you pay for postage is as close as it can be to the actual cost of posting the items.
This also means we can keep our prices even lower, and still offer the same great service.
Sometimes, if you are ordering multiple heavier items, the postage quote may be a little high. We always refund any excess on orders like these. - I can't put items in my basket on the site.
Firstly, try pressing CTRL and F5 together. That will clear your cache. If that doesn't work you may not have javascript enabled on your computer. Javascript is used on a lot of websites. It's not invasive, and doesn't collect any information.
Here's what to do:-
Microsoft Internet Explorer 6.x, 7.x and 8.x (Windows)
1. Select Internet Options from the Tools menu.
2. Click the Security tab.
3. Click Custom level… in Security level for this zone.
4. Scroll down to Scripting, near the bottom of the list.
5. Under Active scripting, choose Enable.
6. Click OK to leave Security Settings. Click OK to leave Internet Options.
7. Close your browser and re-open it again
Mozilla Firefox 3.x (Windows)
1. Select Options… from the Tools drop-down menu.
2. Select the Content section from the options at the top of the pop-up page.
3. Check the “Block pop-up windows,” “Load images automatically,” and “Enable JavaScript” boxes.
4. Click OK.
5. Close your browser and re-open it again
Safari 3.x (Macintosh)
1. Select Preferences… from the Safari drop-down menu.
2. Select the Security section from the options at the top of the pop-up page.
3. Under “Web Content,” check the “Enable plug-ins,” “Enable Java” and “Enable JavaScript” boxes.
4. Close the Security window.
5. Close your browser and re-open it again
If none of this works you can either:-
a) Bang your head on the desk or swear at your computer
b) e-mail sales@cardempire.co.uk or call 0161-427-1867 and we'll do our best to help you out. - What is the difference with rarity of Yugioh cards?
Guide to Yu-Gi-Oh! Card Rarity.
Yu-Gi-Oh! player and collectors should know the different rarities for the cards. Here is a quick list:
Common: Common cards have no special quirks to them. No holofoil, no fancy lettering, just your standard card. They also come in three flavors (note that there is no visual way to determine if a Common is under any of the below rarities).
Normal Common: Your standard common card, and the easiest to find.
Short Print Common: As the name suggests, these common cards are printed in short supply, and while more common than the other rarities, they aren't as common as your typical commons..
Super Short Print Common: Much rarer than the Short Print commons, but more rare than the other rarities.
Rare: Rare cards are regular Common cards with their names printed in silver foil. These are the most common rarity of card to find next to Common cards.
Super Rare: Super Rare cards have the card art printed in a holographic foil.
Ultra Rare: Ultra Rare cards are a combination of Super and normal Rare cards, with foild lettering and holofoil art, except that the name is printed in gold foil instead of silver.
Secret Rare: Secret Rares (also known as Promo Rares) are the same as the Ultra Rare cards, except that the foil on the name is holographic silver, while the holofoil art is polarized, giving a cross-hatched look to it.
Ultimate Rare: Similar to the Ultra Rares, except that both the art, borders, and card 'buttons' (depicting the card type and, with monsters, their level) are embossed in a relief effect. These cards are generally reprints of Super and Ultra (and in the English game, normal Rare) cards of the recent sets, within those recent sets (meaning that you can sometimes get an Ultra Rare card and its Ultimate Rare counterpart in the same set). Be careful with these cards, as their unique printing also makes them thinner and flimsier than normal cards.
Parallel Rare: Simply an Ultra Rare card with the same polarizing effect of a Secret Rare over the ENTIRE card. These cards are the trickiest to find, as they're only printed as certain promos, and their appearance can also be mistaken as being fake.
Ghost Rare: Ghost Rare is a new rarity introduced in the TCG version of Tactical Evolution. It appears to have a very shiny silver lettering, much like a Secret Rare, with some colors removed from the card image, and the entire card appears to be holographic. The overall effect of these changes is a pale, "Ghost-like" appearance to the card art, especially when scanned.
Gold Ultra Rare: Gold Ultra Rare is a new type of rarity introduced in the Gold Series. It has gold lettering and a holographic foil image like an Ultra Rare, but also has a holographic gold image border, lore text border, and card border. On Monster Cards, the Level Stars are embossed in gold foil, similar to what is found on Ultimate Rares. - I am seriously considering purchasing some Pokémon booster packs from you, but I have one query. Do you check the booster packs/weigh them for rare cards? Because I don't want to purchase some to find out I have no chance of finding rares. I am sorry if I sound confrontational, but this is important to me.
No we dont 'pick' the packs before we sell them, as I'm wholly against that practice. We have a lot of customers who buy packs on a regular basis from us, which hopefully shows we run our business ethically.
With the addition of reverse holo's in each pack, I think that has 'foiled' (pun intended) the pickers from raiding premium packs from local shops.
I even take great delight in shuffling the packs when I open a box, as some people used to try and count the packs, and when we attend shows, anyone caught rubbing the packs is told in no uncertain terms that packs they pick in this way are £10 per pack. They usually put them back :)
I just want to make sure that the person buying the last pack has the same chance as the first. I hope that clears up an important point for everyone.
